Chatbot

Chat Preview

Users Waiting for Agent 🙋

📭

No users in handoff queue

⚠️ Instagram Limit: 200 DM/hour. Smart pacing: 18 seconds between messages. No manual sending required.

1. Fetch Your Conversations

Requires Instagram Token in Settings. Will load all open DM threads.

2. Create Bulk Reply Template

Template Name

Message Template

This message will be sent to selected users with 18 sec delays to avoid Instagram bans.

3. Select Recipients

Load conversations first ☝️

4. Schedule Campaign

Start Sending In

📊 Campaign Status

Total Queued: 0

Sent: 0

ETA: --

Total Conversations

Unique chats since start

Bot Handled

Auto-replied conversations

Agent Handled

Human intervention

Handoff Rate

% of chats handed to agent

Avg Response Time

Bot response latency

Order Queries

#ICE6XXXX16 lookups

Configuration

API Keys

Instagram Access Token

Shopify API Key

Shopify Store URL

Keep API keys on server (recommended) When enabled, keys are stored securely on your server and reused for all requests. No need to re-enter them each time.

Notifications

Send DM when someone comments When enabled, a direct message will be automatically sent to users who comment on your posts.

Rate Limiting

Delay Between Messages (ms)

Max Messages Per Minute

Handoff Keywords

Enter keywords (comma-separated)

Bot Behavior

Greeting Message

Fallback Message

Shop Website URL

Away Mode

Enable Away Message

Instagram Business Account ID

Timezone (UTC offset)

Away Hours (HH:MM to HH:MM)

Away Message

Bot Responses (Q&A)

Email Reports

Report Email

Report Frequency

Automated Excel reports with engagement stats, bot vs agent handling, and per-chat metrics.

Deployment

Deploy to Cloudflare Workers. Your API keys stay in browser.

🧊 Ice Baby Chatbot Pro

1. Fetch Your Conversations

2. Create Bulk Reply Template

3. Select Recipients

4. Schedule Campaign

Configuration